pergamonmystic:linkedhelp:crows-nest
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pergamonmystic:linkedhelp:crows-nest [2020/02/10 11:28] admin |
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| ===== What is the Crow's Nest ===== | ===== What is the Crow's Nest ===== | ||
| + | {{:pergamonmystic:linkedhelp:mystichelp_crowsnest_0001.jpg?direct&200 |}} | ||
| **The Crow's Nest** is a means by which suitably authorised end-users (usually those with permissions to access the [Staff] > [Tools] menu area) can **send observations, technical issues and requests for change** directly to Esferico or their 1st line support provider (for schools, usually an SLS). | **The Crow's Nest** is a means by which suitably authorised end-users (usually those with permissions to access the [Staff] > [Tools] menu area) can **send observations, technical issues and requests for change** directly to Esferico or their 1st line support provider (for schools, usually an SLS). | ||
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| Just as with using a normal Forum therefore, it is a good idea to **search** The Crow's Nest first to see **if someone has already reported it**. You can do this by just entering some relevant words into the Search bar (separated by commas if you want the words/phrases to be regarded as different terms) and click [Search]. If someone has reported it, you can read any progress that has been made (double click the displayed result) and contribute to the conversation, without needing to create a new report. | Just as with using a normal Forum therefore, it is a good idea to **search** The Crow's Nest first to see **if someone has already reported it**. You can do this by just entering some relevant words into the Search bar (separated by commas if you want the words/phrases to be regarded as different terms) and click [Search]. If someone has reported it, you can read any progress that has been made (double click the displayed result) and contribute to the conversation, without needing to create a new report. | ||
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| Search results will show you some basic details about the report (e.g. the operating system and browser in use, and the title that the reporter created). If you are following the report, it will also show you whether there are new posts in the report (e.g. responses and contributions from other people) that you have not yet seen. If you used the [Clients] search option, it will also show you whether you are not yet following the report conversation. | Search results will show you some basic details about the report (e.g. the operating system and browser in use, and the title that the reporter created). If you are following the report, it will also show you whether there are new posts in the report (e.g. responses and contributions from other people) that you have not yet seen. If you used the [Clients] search option, it will also show you whether you are not yet following the report conversation. | ||
| - | In order to vi**Bold Text**ew a report, **double-click the entry in the list**. | + | In order to view a report, **double-click the entry in the list**. |
| In order to **create a new report**, click the [Create] button in the toolbar. | In order to **create a new report**, click the [Create] button in the toolbar. | ||
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| ===== Release Notes ===== | ===== Release Notes ===== | ||
| - | If you want to see the release notes for your current version of Mystic (which has a summary of things that have been changed / fixed), either use the [About[ menu option from the main [Info] menu, or click the [Release Notes] toolbar button on this dialog. | + | If you want to see the release notes for your current version of Mystic (which has a summary of things that have been changed / fixed), either use the **[About]** menu option from the main [Info] menu, or click the [Release Notes] toolbar button on this dialog. |
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| If you clicked the [Create] toolbar button, or double-clicked a result to view it's contents, you will be presented with the Report Window. | If you clicked the [Create] toolbar button, or double-clicked a result to view it's contents, you will be presented with the Report Window. | ||
| - | ==== Creating a new report ==== | + | ===== Creating a new report ===== |
| If you are creating a new report, most of this window will be initially empty. Mystic will however, auto-complete many of the fields for you such as the **Operating System** that you are using (or Platform, such as Windows), the **Browser** being used, the **HTML Engine** (unless you are technical, ignore this - it's important for us but most end users won't care) and different **version information** of your Browser and Mystic. | If you are creating a new report, most of this window will be initially empty. Mystic will however, auto-complete many of the fields for you such as the **Operating System** that you are using (or Platform, such as Windows), the **Browser** being used, the **HTML Engine** (unless you are technical, ignore this - it's important for us but most end users won't care) and different **version information** of your Browser and Mystic. | ||
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| == First Post (Body Text) == | == First Post (Body Text) == | ||
| - | Add more details in your first post. There is no real limits in this one, so you can be as detailed as you want to be. In an observation etc. you can describe everything that you were doing and what happened; in an RFC, you can describe everything that you would like to see in the new / changed function, and why it is important. | + | Add more details in your first post. There are no real limits in this one, so you can be as detailed as you want to be. In an observation etc. you can describe everything that you were doing and what happened; in an RFC, you can describe everything that you would like to see in the new / changed function, and why it is important. |
| Once you have completed the four parts, click [Update] to save the new report. As the creator, you will automatically be set to [Follow] the report. | Once you have completed the four parts, click [Update] to save the new report. As the creator, you will automatically be set to [Follow] the report. | ||
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| + | ===== Viewing An Existing Report ===== | ||
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| + | If you double-clicked a result to view an existing report (including if the report happens to be your own), all of the information about the report will be displayed in the window. You can change the Title, Area and Function and click [Update] if needed, but only if you are the Owner of the original report or a support provider. | ||
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| + | Any user can enter text into the [New Post] field and click [Update] to add to the conversation. The conversation builds in date order and is displayed in a similar way to a mobile-phone messaging display. Posts are displayed in three different colours - usually Blue (the owner), Lighter Blue (other end-users) and Green (Esferico and support users). | ||
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| + | ===== Following a Report ===== | ||
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| + | If you want to follow a report (displaying them all in one go, by clicking the [Following] button in the main Crow's Nest window, rather than having to search each time), click the button labelled [Follow]. | ||
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| + | This button will only display if you are not already following the report. If you originally created the report, or contributed to the conversation later, you will be auto-followed to the conversation and the button will disappear. | ||
pergamonmystic/linkedhelp/crows-nest.1581334109.txt.gz · Last modified: 2020/02/10 11:28 by admin
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